Terms & Conditions

Terms & Conditions

for REXTENT LLC

Last updated: 05 Oct 2025
Legal entity: REXTENT LLC (“REXTENT”, “we”, “our”, “us”)
Contact: masud@rextent.com • +8801710293675
Mailing address: 126 Jamadarpara Road, Jashore-7400, Bangladesh • U.S. presence: 1317 Edgewater Dr #4748, Orlando, FL 32804, USA

Please read these Terms & Conditions (“Terms”) carefully. By accessing REXTENT.com or purchasing/using our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.

1) Definitions

  • Site: REXTENT.com and any pages, portals, or subdomains we operate.

  • Services: Our remote-first offerings, including Managed Services, IT Consulting & Advisory, Business Process Outsourcing (BPO), Web Development, E-Commerce Development, Accounting & Books, and Business Service (formation & compliance support).

  • Client/you: The person or organization that uses the Site or purchases Services.

  • SOW/MSA: A mutually agreed Statement of Work or Master Services Agreement (including proposals, order forms, service descriptions). If an SOW/MSA conflicts with these Terms, the SOW/MSA governs.

2) Using the Site

  • You must be at least 18 and have legal capacity to agree to these Terms.

  • Do not misuse the Site (no scraping, attacks, reverse engineering, or illegal content).

  • We may update the Site and these Terms at any time. Continued use means acceptance of changes.

3) Scope of Services (Remote-First)

REXTENT provides remote BPO & IT solutions. We do not provide on-site/field visits or physical networking/cabling. Services are delivered per the applicable SOW/MSA, which sets scope, milestones, deliverables, SLAs, and dependencies.

3.1 Managed Services

Proactive monitoring, patching, backup checks, helpdesk, and advisory. Availability and response targets are defined in your SOW/SLA.

3.2 IT Consulting & Advisory

Audits, roadmaps, architecture, governance, vendor selection. We are vendor-neutral.

3.3 BPO

Data entry, enrichment, lead generation, order ops, reporting, QA—performed under documented SOPs and access controls.

3.4 Web & E-Commerce Development

Shopify/WordPress builds, integrations, CRO/SEO basics, performance hardening, care plans.

3.5 Accounting & Books (Operational Bookkeeping)

Cloud bookkeeping (AP/AR, payroll coordination, reconciliations, monthly reports). We are not a CPA firm and do not provide tax/legal opinions. We coordinate with your tax professional upon request.

3.6 Business Service (Formation & Compliance Support)

US/UK entity formation assistance (LLC/LTD), EIN acquisition support, registered agent coordination, business address/mail forwarding, annual filings reminders, and return coordination. We do not provide legal or tax advice; filings are ultimately subject to government/agency approval.

4) Client Responsibilities

  • Access & Information: Provide timely access, accurate data, credentials, branding/content, and decision-makers.

  • Third-Party Tools: You are responsible for third-party fees (apps, licenses, themes, domains, hosting, payment gateways, mailboxes, CRMs, etc.).

  • Security & Compliance: Maintain secure user accounts, MFA where applicable, and follow your industry’s compliance requirements.

  • Approvals: Provide written approvals for milestones and sign-offs within stated timelines.

5) Fees, Invoicing, and Taxes

  • Prices/fees are as stated in the SOW/order form. Unless specified otherwise, invoices are due within 7 days. Late balances may incur 1.5% per month (or the maximum allowed by law).

  • Subscriptions/Retainers/Managed Services: Billed in advance on a monthly basis; cancellations require 30 days’ written notice before the next billing date.

  • Deposits (if any) are applied to the final invoice and are non-refundable after kickoff.

  • All fees are exclusive of taxes; you are responsible for VAT/GST/Sales/Withholding taxes, if applicable.

6) Changes & Out-of-Scope

Change requests (new features, integrations, pages, processes, additional volumes) require written approval and may affect fees/timelines. We will provide a change estimate before proceeding.

7) Intellectual Property

  • Your IP: You retain all rights to materials you provide (content, data, logos, products). You grant REXTENT a non-exclusive license to use them solely to deliver the Services.

  • Pre-existing IP/Tools: REXTENT retains ownership of its methodologies, templates, libraries, and know-how used to deliver Services.

  • Deliverables: Upon full payment, you receive a worldwide, non-exclusive license to use deliverables for your internal business purposes. If an SOW specifies “work-for-hire” or full assignment, that shall control.

  • Open-Source/Third-Party: Deliverables may include open-source or third-party components governed by their own licenses/terms.

8) Confidentiality & Data Protection

Each party will keep the other’s confidential information secret and use it only for the Services. REXTENT will employ reasonable administrative, technical, and organizational measures to protect data. You are responsible for your own regulatory obligations (e.g., HIPAA, PCI-DSS, GDPR) unless explicitly contracted.

9) Acceptable Use & Non-Solicitation

  • No illegal, harmful, or abusive use of the Services or Site.

  • For 12 months after a project or during an active engagement, you agree not to directly solicit or hire our employees or dedicated contractors who worked on your account, except through mutual written consent.

10) Disclaimers

  • Services and Site are provided “as is” and “as available.”

  • We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted/ error-free operation.

  • No Legal/Tax/Financial Advice: Information provided by REXTENT (including formation and bookkeeping) is for operational assistance only. Always consult your legal/tax advisors.

11) Limitation of Liability

To the maximum extent permitted by law, REXTENT’s total liability for any claim arising out of or relating to the Site or Services is limited to the amounts you paid to REXTENT in the three (3) months preceding the event giving rise to the claim. We are not liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits/revenue/data, business interruption, or substitute services.

12) Indemnification

You agree to defend, indemnify, and hold REXTENT harmless from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your content/data; (b) your misuse of the Site/Services; (c) your breach of these Terms or an SOW; (d) violation of law or third-party rights.

13) Third-Party Services & Links

We may integrate with third-party tools (apps, payment gateways, cloud platforms). Those are governed by their own terms and privacy policies. We are not responsible for third-party acts, outages, or changes.

14) Suspension & Termination

We may suspend or terminate access to the Site/Services for: security threats, non-payment, legal requests, or material breach. Either party may terminate an SOW/retainer with notice per the SOW. On termination, you must pay for work performed and expenses incurred through the effective date.

15) Force Majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (e.g., natural disasters, war, strikes, government actions, internet outages, major cloud provider failures).

16) Dispute Resolution; Governing Law

  • Good-faith negotiation first (15 days). If unresolved, disputes will be resolved by binding arbitration conducted confidentially in Orlando, Florida, USA, under the rules of a recognized arbitral body.

  • These Terms are governed by the laws of the State of Florida, USA, excluding its conflicts of law rules. You consent to the jurisdiction of Florida courts for matters not subject to arbitration or to enforce an award.

17) Notices

Notices must be in writing and sent to the contacts listed above (or as updated in writing). Email notice is valid when acknowledged or after one business day without bounce.

18) Changes to Terms

We may update these Terms at any time. Material changes will be posted on the Site with a new “Last updated” date. Continued use of the Site/Services after changes constitutes acceptance.

19) Entire Agreement

These Terms, together with the Privacy Policy and any SOW/MSA/order form, constitute the entire agreement and supersede prior discussions. If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing.

20) Contact

Questions about these Terms?
Email: masud@rextent.com